Policies

Turn Around Time 

  • Ready to Ship (RTS): 2-4 Business Days
  • Customs (CMTO): 4-6 Weeks
Please note that the turn around time is the time it takes us to create and ready your item for shipping. Turn around time does not include the shipping time.

Ready to Ship (RTS)

Ready to ship tumblers are just that.  There will be no customization to the tumbler.

Custom Made to Order (CMTO)

You choose the Colors, theme ,personalized names, and or quote.
I can not use anything that is copyright or trademark.

Custom Candles

Hand poured Coconut Soy wax candles.  Please allow 2 weeks curing time prior to shipping.  When burning allow the wax to melt to the container edges. Then the candle can be extinguished. Otherwise it will burn down the center and leave wax on the container sides.  Do not leave burning till all the wax melts.  This will burn out the fragrance before the candle is completely burned down.   The containers can be cleaned and reused for storage.  

Return/Exchange Policy

Due to the hand created nature of the tumblers we do not accept returns nor offer exchanges , If you have an issue with your order, please do not hesitate contact me.
Tumbler care for All RTS and CMTO 

 CARE INSTRUCTIONS

  • Hand wash ONLY.
  • DO NOT SOAK.  Soaking the tumbler may lead to the Epoxy Seal breaking  and damaging the design.
  • DO NOT use Dishwasher
  • DO NOT put in Microwave. These tumblers are stainless steel.
  • DO NOT leave in direct sunlight for long periods of time nor leave in a hot vehicle. The  epoxy does have a heat resistance, as well as UV protection,  However, extended exposure to UV rays may cause premature yellowing of the epoxy. 
  • Avoid dropping.  This could cause damage to the epoxy.  

Disclaimer

All products are hand crafted with love and as such may have slight imperfections.